The Customer may cancel the contract with the Vendor free of charge, without giving a reason, within 14 days after the date on which they acquire physical possession of the Products bought on the Site.
To exercise the right of cancellation, the Customer may give notice of their decision by e-mail to firstname.lastname@example.org.
The Customer will pay the direct costs of returning the Products. Where possible, the Products should be returned in the packs sent by the Vendor.
On receipt of the Products the Vendor will carry out necessary checks regarding their conformity to the terms and conditions of this Article 5. If the checks are positive, the Vendor will send the Customer, by email, confirmation of acceptance of the returned Products and will then reimburse all the payments received from the Customer within 30 days.
The Customer is responsible for any impairment in the value of the Products resulting from any handling of the Products other than what was necessary to determine their nature, characteristics and functioning.
The Vendor may decide not to accept the cancellation if the Products are returned without the identification tag.
The right of cancellation may not be exercised in cases where:
- Products have been made to measure or customized;
- Products may deteriorate or perish rapidly;
- Sealed Products may not be returned for hygiene and health reasons if they have been opened after delivery;
- after delivery, the Products have been inseparably mixed with other goods.
These terms and conditions of use are governed by Italian law.