Privacy Policy

The aim of this privacy policy is to provide you with clear, simple and complete information about how we process the personal data you give us or the data we may collect while you are browsing our website or interacting with us through our various shops and counters, how it may be transferred to third parties and your rights and options to control your personal information and protect your privacy.


One entity is processing your personal data on the website (‘Website’):

- Voltolina Cosmetici S.r.l., a limited liability company with headquarters located at 6, Battisti Street, 30030, Olmo di Martellago, Venice, Italy registered in the companies register under no. 04274160276;

Pursuant to Art. 26 of Regulation (EU) 2016/679 (“GDPR”), Voltolina Cosmetici S.r.l. is data controller for the management of products sales on this Website and the related activities, such as order processing, payment management, delivery of the products and after-sales activities (returns, refunds and complaints), as set forth in article IV), paragraph (ii), below.

For all other purposes, as set forth in article IV), paragraph (i), below, Voltolina Cosmetici S.r.l. is the data controller of personal data collected on the Website, in shops and counters, in the sense of regulations applying to personal data, in particular GDPR.

Voltolina Cosmetici S.r.l. pay particular attention to the processing, confidentiality and safety of your personal data.


I. What is personal data?

Personal data is any information about an identified physical person or a physical person that may be directly or indirectly identified via an identification number or one or more elements particular to them, such as their last name, first name, date of birth, customer number, order number, photo, etc.


II. When can we collect your personal data?

We can collect your personal data when you: - create a customer account on this Website or in Voltolina Cosmetici S.r.l stores;

- order goods from this Website;

- make purchases in Voltolina Cosmetici S.r.l stores;

- agree to receive marketing communications from us by email, telephone, SMS or post, depending on your selection;

- interact with Voltolina Cosmetici S.r.l. via its official page on social networks;

- contact our customer service;

- send requests for information to Voltolina Cosmetici S.r.l.;

- take part in an event we organize;

- browse on the Internet using cookies or when you click on advertisements for our products;


III. What personal data might we collect?

(i) As part of the services we provide, we may need to collect certain data directly from you using electronic forms on this Website, mobile apps or in selected stores, or in paper form, for a range of purposes (see IV for a list of processing purposes).

Information we might collect includes: - Your identity; - Your gender; - Your contact details (e.g. email address, phone number, postal address); - Your personal preferences in relation to the products we market or to this Website (language); - Customer’s purchase history; - Information relating to your orders, their tracking and your purchase invoices; - Browsing data on the Website; - Information you may provide for our customer service; - Specific information if you notify us of any undesirable side-effects concerning any of Voltolina Cosmetici S.r.l. products; - Your bank details if you place an order via this Website.

Personal data essential to Voltolina Cosmetici S.r.l. is marked with an asterisk on all personal data collection forms on this Website, in electronic form at some of Voltolina Cosmetici S.r.l. counters and stores, as well as off-line in paper form. If you do not fill in these compulsory fields, Voltolina Cosmetici S.r.l. will probably be unable to respond to your request and/or provide you with the requested services. Other information is optional and enables us to get to know you better and improve our communications and services with respect to you.

(ii) We may also collect certain data generated by your purchases of products or services, online or in stores, particularly information regarding the amount and type of your purchases.

(iii) Lastly, we may collect information regarding the use of this Website, especially with respect to your browsing (pages visited, links clicked, etc.). Some of this information may be collected using cookies placed in your web browser when you browse this Website.

IV. For what purpose is your personal data collected and used?

(i) Voltolina Cosmetici S.r.l. processes your data to: a) enable you to create a customer account on this Website, applications and at our counters and in our stores; b) manage your access to your customer account on the Internet; c) record purchases made at our counters or in our stores; d) manage customer relations with respect to any requests for information or complaints you may send us via this Website, customer service or social network pages (not related to after-sales service); e) trace and manage any alerts you may send us as part of our cosmetic vigilance obligations; f) manage and optimise your customer experience by improving our knowledge of our customers; g) propose appropriate, tailored services, particularly when we enhance our products and services; h) conduct statistical analyses to develop management, measuring and reporting tools in order to adjust and improve our sales, marketing and product manufacturing; i) subject to your consent, send you information on our offers, news and events on your chosen communication media; j) manage your participation in any events to which you have signed up; k) manage your reservation for an appointment received through this Website or Voltolina Cosmetici S.r.l. Facebook page; l) with your explicit consent, for sending you personalized newsletter and using third-party services to customize your profile; m) contact information and purchase data for analysis and personalized communications by Voltolina Cosmetici S.r.l.
(ii) As data controllers, Voltolina Cosmetici S.r.l. process your data to: • manage the sale of products through the Website, including: - order processing; - payment for the products; - anti-fraud checks; - invoicing of products sold; - delivery of the products through couriers appointed; - after-sales activities (returns, refunds and complaints) regarding the products; • management of customer requests relating to the performance of the sales contract and after-sales activities.


V. What legal grounds legitimize the processing of your data?

Voltolina Cosmetici S.r.l. processes your personal information:
- to perform the contract agreed between yourself and Voltolina Cosmetici S.r.l., to manage your access to your customer account; - within the framework of its legitimate interest for the purposes of securing its digital media (websites, applications, etc.) and combating fraud; - when you have given your consent for the processing of your data (when requested), especially for the purposes of direct marketing, profiling activities, for managing our sales prospection and your browsing data via cookies; - within the framework of compliance with our legal obligations, particularly fiscal obligations (conserving purchase invoices) and cosmetic vigilance with regard to Regulation (EU) 1223/2009 of 30 November 2009 on cosmetic products. As data controller, Voltolina Cosmetici S.r.l. process your personal information: - to perform the sales contract on the Website and the related after-sales activities; - within the framework of legitimate interest (for the purposes of combating fraud or to defend or assert a right and/or for the prevention of fraud and other crimes or offences); - within the framework of compliance with our legal obligations, particularly civil, fiscal obligations (e.g. conserving purchase invoices) and cosmetic vigilance with regard to Regulation (EU) 1223/2009 of 30 November 2009 on cosmetic products.


VI. Nature of the data provision

For the purposes of articles IV.i), letters from a), b), c), d), e), f), g), h), j) and k), and IV.ii), the provision of data is necessary to allow You to create and manage a customer account, to make a purchase, to contact Voltolina Cosmetici S.r.l. and to receive the other services offered by Voltolina Cosmetici S.r.l. Any failure to provide such data shall entail the impossibility for You to create and manage a customer account, to make a purchase, to contact Voltolina Cosmetici S.r.l. and to receive the other services offered by Voltolina Cosmetici S.r.l.
With regard to marketing and profiling purposes under articles IV.i), letters i), l) and m), the provision of personal data is optional and the processing of said data by Voltolina Cosmetici S.r.l. shall be done only with Your prior explicit consent. Any refusal to provide the requested data for the purposes of articles IV.i), letters i), l) and m), however, shall entail the impossibility for Voltolina Cosmetici S.r.l. to process the data provided for the subscription to marketing and profiling purposes, but does not prevent You from creating and managing a customer account, making a purchase, contacting Voltolina Cosmetici S.r.l. and receiving the other services offered by Voltolina Cosmetici S.r.l.


VII. Who are the recipients of your personal data?

Your personal data are processed by the personnel of Voltolina Cosmetici S.r.l. We ensure that only authorized people within Voltolina Cosmetici S.r.l. have access to your personal data when this is necessary for the purpose of managing our commercial relations or meeting our legal obligations. We may also share your personal data with: • subcontractors, such as: - site hosting and maintenance service providers and the providers of our electronic personal data collection solutions at counters and in stores; - IT service providers; - logistic service providers; - marketing solution service providers; - sales prospection and social network communication service providers; - customer service providers; - service providers for managing cosmetic vigilance alerts; - event organization service providers; - firms and other subjects that provide assistance, advice and services of a legal, fiscal, accounting, economic-financial, technical-organizational, data processing and communication nature; - subjects that provide banking, financial, insurance and debt collection services; - subsidiaries, parent companies, investee companies and affiliated companies; - third-party companies in the context of mergers, acquisitions or disposals of the company or a business unit; • third parties wishing to know your main interests to constitute similar audiences and target prospects that match your profile. In the context of this specific data processing, Voltolina Cosmetici S.r.l. is not the Data Controller relating to prospecting and you will not be subject to prospecting, your data is only used to constitute profiles similar to yours. Lastly, Voltolina Cosmetici S.r.l. may need to share your personal data with third parties to meet its legal, regulatory or treaty obligations, or to respond to requests from authorized legal authorities. The updated list of the data processors of personal data is available by a specific request to Voltolina Cosmetici S.r.l. through the contact details reported in article IX).


VIII. How long do we keep your data?

We keep and process your personal data for as long as it is required in order to fulfil the purposes described in this Privacy Policy and as long as it may be required by law such as for tax and accounting purposes.


IX. What are your rights and how can you exercise them?

Under current regulations, particularly the GDPR, you have the right to access and correct your personal data, request erasure, object to processing on legitimate grounds and obtain limitation or portability, insofar as this is applicable. You also have the right to withdraw consent at any time for data processing based on consent. You can exercise these rights directly with Voltolina Cosmetici S.r.l. by sending an email to or a non-registered letter by post to 6, Battisti Street, 30030, Olmo di Martellago, Venice, Italy, including a copy of a document proving your identity. If, at any time, you no longer wish to receive details of our offers, news and events, you can unsubscribe using the hypertext link provided for this purpose in each mail we send you. You can also send us a non-registered letter 6, Battisti Street, 30030, Olmo di Martellago, Venice, Italy. You may also lodge a complaint with the Autorità Garante per la protezione dei dati personali, Piazza di Montecitorio n. 121, 00186, Rome, Italy. For all questions relating to the collection and processing of your data by Voltolina Cosmetici S.r.l., you can contact our Data Protection Officer at