Terms and conditions of sale


1 - Purchase orders

To buy one or more Products on the Site, the Customer must select the Products they wish to purchase and add them to their cart. After all the chosen Products have been selected the Customer must continue to the checkout on the Cart page, complete the online order form as instructed, and send it to the Vendor.

Purchase orders may be completed in the following languages: English, Italian, German.

Customers may buy Products either using their own personal account, if registered on the Site, or in guest mode. When buying in guest mode, they will have to provide their personal details, to proceed with the order.

The order form contains a reference to the Terms and Conditions of Sale and a summary of the main characteristics of each Product, with the related prices (including all the applicable taxes or duties), the accepted forms of payment, and the mode of delivery of the Products, the shipping and delivery costs, the conditions for exercising the right of termination, and the conditions applicable to the return of purchased Products.

Before buying Products through submission of an order form, the Customer must carefully read the Terms and Conditions of Sale, which can also be printed, stored or copied for personal use. When sending the order form, the Customer must declare that they have understood and approved the contents of the form, and that they have also accepted the Terms and Conditions of Use and Sale for the Site. Otherwise, it will not be possible to complete the purchase order

Before submitting the purchase order, the Customer may check the details of the order and identify or correct any data entry errors.

The submission of the order form by the Customer implies an obligation to pay the price stated on the order.

The Vendor may refuse a purchase order if it is incomplete or inaccurate, or if there is an insufficient guarantee of payment, or if the Products are unavailable. In such cases the Vendor shall, promptly and within 14 days after the date on which the order was sent to the Vendor, inform the Customer by email that the contract has not been concluded and that the Vendor has not fulfilled the purchase order. If the Customer has already submitted the order form and paid the price, the Vendor will refund the amount paid.


2 - Sales price

Once the order form has been accepted, the Vendor shall send the Customer, by email, a receipt for the purchase order. This will contain a summary of the terms and conditions of sale, information about the key characteristics of the Products and full details of the price (including all the applicable taxes or duties, in EUR), the means of payment, and the terms applicable to the right of termination and delivery costs.


3 - Means of payment

Customer may use different means of payment:


- PayPal

- Cash on delivery (only for Italy)

- bank swift

- Satispay

If payment is made by credit card, the payment details (such as the debit/credit card number or date of expiry) will be sent using an encrypted protocol to the bank or payment services provider, without the possibility of any third party accessing such data. This information will never be used by the Vendor except to complete the purchase process for which it was provided, or to issue a refund if the Products are returned, if the customer exercises the right of cancellation, or if use of the data is necessary in order to prevent fraud or report to the police any fraud on the Site.


4 - Delivery of the products

The Product ordered on the Site will be delivered by express courier. The costs, terms and conditions for delivery of the Products are indicated on the “Delivery” page, and on each order form. They constitute an integral part of the Terms and Conditions of Sale.

The timely delivery of the Products indicated on the Site refers only to working days, with the express exclusion of non-working days.


5 - Third party rights

The Customer may cancel the contract with the Vendor free of charge, without giving a reason, within 10 days after the date on which they acquire physical possession of the Products bought on the Site.

To exercise the right of cancellation, the Customer may give notice of their decision by e-mail to info@voltolinacosmetici.com .

The Customer will pay the direct costs of returning the Products. Where possible, the Products should be returned in the packs sent by the Vendor

On receipt of the Products the Vendor will carry out necessary checks regarding their conformity to the terms and conditions of this Article 5. If the checks are positive, the Vendor will send the Customer, by email, confirmation of acceptance of the returned Products and will then reimburse all the payments received from the Customer within 30 days

The Customer is responsible for any impairment in the value of the Products resulting from any handling of the Products other than what was necessary to determine their nature, characteristics and functioning.

The Vendor may decide not to accept the cancellation if the Products are returned without the identification tag.

The right of cancellation may not be exercised in cases where:

- Products have been made to measure or customized;

- Products may deteriorate or perish rapidly;

- Sealed Products may not be returned for hygiene and health reasons if they have been opened after delivery;

- After delivery, the Products have been inseparably mixed with other goods;


6 - Governing Law and resolution of disputes

These terms and conditions of use are governed by Italian law.